We offer a 14-day return or exchange policy from the day you receive your order.
We're happy to refund any frames/sunglasses you are not 100% happy with providing we receive them unused, as new, along with a completed returns form within this 14-day period.
You will be credited via your original method of payment and notified via email when this process is complete.
The following items are exempt from being refunded:
- Prescription lenses
- Outbound shipping costs
Items must be returned to the UK address provided on the returns form, via a tracked shipping method.
It is important that a tracked service is used, or if your return gets lost you won't be covered.
We suggest that you use the Click-N-Ship service from USPS - the approximate cost is $25.